At EasyMile, the role of a technical writer goes far beyond producing user manuals.
The Technical Writing Team plays a critical role in making our cutting-edge autonomous vehicle technology accessible and easy to use. Their mission: turn complex systems into clear, user-friendly documentation that's supports engineers, operators, clients, and internal teams alike.
Making complexity simple
The team produces a wide range of content to support every stage of deployment and use, including:
- User guides
- Training documents
- Video tutorials
- Deployment guides for field engineers
All of this content is hosted on a central platform, organized by user type and access level - whether you're a client, technician, or part of the internal team.
A structured and collaborative approach
Creating this content is a collaborative process. It starts with gathering insights from technical experts and engineers, followed by drafting content using topic-based templates. each piece is carefully reviewed for technical accuracy and consistency before being published across multiple formats, such as PDFs and training videos.
With new software versions released every four months, the documentation is regularly updated to reflect the latest product features and improvements. The team also manages multilingual versions using tools like memoQ and AI-assisted translation workflows, ensuring accessibility across global deployments.
Supporting real-world use
One of the team's recent focuses has been on short, practical training materials designed for real-world application. For example, they've developed concise guides for using the Operator Panel - the onboard touchscreen interface that allows users to interact with and control the vehicle.
These documents are written with clarity and usability in mind, providing just the right level of detail to support efficient onboarding and day-to-day operations.
Documentation as part of the product
Documentation at EasyMile is treated as a key component of product delivery. It ensures that everyone involved - users, operators, and deployment teams - has the information needed to install, configure, and operate the system correctly.
Behind every successful deployment, there's a wealth of structured, consistent, and reliable documentation. The team uses advanced writing tools and standardised templates to maintain consistency and support continuous growths new features are introduced.
Their work is not always visible, but it is essential. From initial installation to ongoing operation, the Technical Writing Team ensures that information flows clearly and effectively - quietly contributing to the success of every autonomous vehicle deployment.